FORMER CLIENTS: HOW TO ACCESS MEDICAL RECORDS

To all of our former clients:

 

First, thank you for trusting Spirit Reins with your care.  It was an honor to be part of your family’s healing journey.  If you find yourself in need of services in the future, we sincerely hope you will reach out to one of our partner agencies, Phoenix Center or HorseLink. 

 

Below are important details on how to access your client records should you need them. Spirit Reins has retained Cariend, a medical records custodian, to store and manage our client records for the next 7 years. Cariend is not a medical provider and does not handle billing or referrals for Spirit Reins. If you need access to your client records for any reason, please reach out to Cariend, following the process below:

 

Requestors should be prepared to complete the Records Release Authorization Form and provide a copy of government issued identification, as required by the HIPAA laws. The fastest way to process requests for copies of medical records is to visit Cariend’s website and submit your contact information at the link below – you will then be sent an email with instructions to securely upload your authorization form and ID: https://www.cariend.com/request-records/. 

 

If you do not have access to a computer or internet, Cariend can be reached by phone at (404) 991-7080 – please note the HIPAA laws do not allow medical records to be released based on a phone or email request. If you prefer to mail your completed Authorization Form and Photo ID, please use this address:

Cariend ROI

PO Box 1866

Thomasville, GA 31799-1866

 

If you have questions about the process, Cariend can also be contacted via email at Request@Cariend.com. However, you should not send sensitive personal information or request documents through email.

 

We wish you and your family all the best!